Wellbee Social Inc. - Vendor Terms

Effective Date: January 6, 2025

1. Introduction

Welcome to Wellbee Social, a service provided by Wellbee Social Inc. (“Wellbee,” “we,” “us,” or “our”). These Vendor Terms (“Terms”), together with our Terms of Service, and Privacy Policy govern your use of our website and services. By signing up as a Vendor, creating courses, events, stores, or selling products on the Wellbee Social platform, you agree to these Terms. If you do not agree, you may not use our services to publish or sell any content, events, or products.

When you sign up as a Vendor, you enter into a binding contract with Wellbee Social Inc., an Alberta-based corporation in Canada. Any capitalized terms not defined herein shall have the same meaning as those in the Terms of Service.

2. Definitions

  • Vendor: Any user approved to sell courses, events, or products on the platform.
  • Submitted Content: All content uploaded or created by Vendors, including course material, event descriptions, store policies, product listings, images, and media.
  • Services: The tools, platform, and features provided by Wellbee Social to facilitate sales, course creation, and event hosting.

3. Vendor Obligations

As a Vendor, you are responsible for:

  • Content: Ensuring all Submitted Content complies with intellectual property laws, aligns with Wellbee Social’s mission, and maintains high-quality standards.
  • Accuracy: Providing accurate account details and Submitted Content descriptions.
  • User Experience: Delivering services/products professionally and in accordance with your industry’s standards.
  • Compliance: Adhering to applicable local and international laws, including tax obligations and shipping regulations.

You must not:

  • Upload content that is offensive, defamatory, illegal, or violates intellectual property rights.
  • Solicit users outside of the platform or misuse their personal information.
  • Circumvent the platform by redirecting users to off-site services or sales.
  • Engage in fraudulent activities, spamming, or unauthorized promotions.

4. Trust and Safety

4.1 Approval and Removal of Content
Wellbee Social reserves the right to review and remove Submitted Content or suspend accounts at its sole discretion, particularly if:
  • Content violates these Terms, our mission, or local laws.
  • A Vendor’s behavior damages the Wellbee Social brand.
  • Fraudulent or suspicious activity is detected.
4.2 Theme Compliance
Submitted Content must align with natural and holistic wellness themes (e.g., Homeopathy, Ayurveda, Yoga, Nutrition). Non-compliant content or products may be removed without prior notice.

4.3 Data Privacy
Vendors must only use user data provided through the platform for fulfilling transactions or delivering services. Vendors must adhere to Wellbee Social’s Privacy Policy regarding the collection, use, and storage of customer data. Misuse of user data, including sharing or selling data outside the platform, is strictly prohibited and may result in suspension or termination.

5. Pricing and Fees

5.1 Setting Prices

Vendors may set prices for courses, events, or products, but Wellbee Social reserves the right to adjust pricing for promotions or compliance with regional regulations.

5.2 Transaction Fees

Wellbee Social charges a 7% Service Fee + C$1.00 and a 5% Payment Processing Fee per transaction. Fees are deducted at the point of sale.

5.3 Taxes

Wellbee Social collects and remits applicable taxes (e.g., VAT, GST) for sales in jurisdictions where required by law.

6. Payments, Withdrawals, and Refunds

6.1 Payouts
  • Vendors can request payouts after a 25-day hold period to account for refunds.
  • A minimum payout threshold of C$50.00 applies.
  • Payments are processed in Canadian Dollars (CAD) via PayPal. Vendors are responsible for conversion fees or additional charges by their financial institution.
  • Withdrawals incur a 3% Payment Processing Fee. 
6.2 Refunds

Refund requests are subject to the following policies:

  • Courses: Refunds allowed within 7 days if less than 10% of the course is completed.
  • Events: Refunds granted for cancellations or significant schedule changes.
  • Products: Vendors must clearly state refund/exchange policies on their store page. Refunds must be initiated within 20 days of purchase.

Refund-related disputes unresolved within the platform will be subject to arbitration.

7. Shipping and Fulfillment

Vendors offering physical products are responsible for:

  • Ensuring timely shipment and providing tracking information.
  • Handling lost, damaged, or delayed shipments.
  • Maintaining clear refund and exchange policies clearly written and displayed in their store front page on the Wellbee Marketplace.

8. Licenses and Intellectual Property

8.1 License to Wellbee Social

Vendors grant Wellbee Social a license to use their Submitted Content for marketing, quality control, and promotional purposes. This includes modifying content to improve accessibility.

8.2 Trademarks

Vendors may use Wellbee Social trademarks with prior approval, provided they adhere to guidelines and avoid misleading uses.

9. Account Management

9.1 Termination

Vendors may terminate their account by contacting Wellbee Social by filling out the form here. If users have previously purchased your content, it will remain accessible post-termination.

9.2 Suspension

Wellbee Social reserves the right to suspend or terminate accounts for violations of these Terms or fraudulent activity.

10. Dispute Resolution

All disputes shall be resolved via arbitration under the Alberta Arbitration Act. Arbitration proceedings will take place in Alberta, Canada, in English.

11. Disclaimer of Liability

11.1 Liability
Wellbee Social provides its platform “as-is” and “as-available” without any warranties or guarantees of any kind, express or implied. While we strive to maintain a secure and reliable platform, Wellbee Social is not liable for:
  • Any loss of data, revenue, or profits arising from system outages, technical errors, unauthorized access, or other disruptions.
  • Issues caused by third-party services or payment processors (e.g., PayPal).
  • Consequences of delays, cancellations, or errors in processing transactions or payouts.
  • Any indirect, incidental, or consequential damages, even if advised of the possibility of such damages.
Vendors are responsible for backing up their Submitted Content and keeping accurate financial records. By using our platform, you acknowledge and accept these risks.

11.2 Platform Role Clarification
Wellbee Social acts solely as a platform provider and facilitator, enabling Vendors to sell courses, events, and products. Wellbee Social is not responsible for:
  • The quality, safety, or legality of content, events, or products offered by Vendors.
  • Disputes or claims between Vendors and Users.
  • Any misrepresentation by Vendors in their product descriptions, event details, or course content.
All disputes between Vendors and Users must be resolved independently. Vendors acknowledge and agree that Wellbee Social is not liable for issues arising from such transactions.

12. Miscellaneous Legal Terms

12.1 Updates to Terms
Wellbee Social may update these Terms periodically. Vendors will be notified of significant changes via email or platform notifications.

12.2 Relationship
These Terms do not establish a joint venture, partnership, or employment relationship between you and Wellbee Social.

12.3 Survival
The following provisions shall survive termination of your Vendor account:
  • Licenses and Intellectual Property: Wellbee Social retains the rights granted under the license for marketing, quality control, and promotional purposes.
  • Payments, Refunds, and Payouts: Vendors remain responsible for fulfilling refund obligations and resolving any outstanding payments or disputes.
  • Indemnification: Vendors must indemnify Wellbee Social for claims arising from their activities on the platform, as outlined in these Terms.
  • Dispute Resolution: Arbitration provisions remain enforceable for any disputes relating to activities conducted before account termination.

13. Contact Information

For questions or assistance, contact our Support Team via our Contact Page